NeoWellGlobal

Privacy Policy

NeoWellGlobal processes the personal data provided by users in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD). This policy describes what data we collect, for what purpose, for how long, and what rights you, the user, can exercise.

1. Data controller. NeoWellGlobal, under the medical team that authors the site. Contact email: neowellglobal@pm.me. Legal email: neowellglobal@pm.me.

2. Data collected.

  • Contact and order delivery data when you buy a product (name, email, billing address).
  • Browsing data (IP address, browser type, pages visited) for analytical and security purposes.
  • Communication data when you write to us at neowellglobal@pm.me.

3. Purposes.

  • To manage the delivery of digital products and customer support.
  • To comply with applicable legal and tax obligations.
  • To analyse site usage in order to improve it (aggregated, and where applicable cookie-less, analytics).
  • To send commercial communications only when the user has expressly consented.

4. Legal basis. Performance of the purchase contract, compliance with legal obligations and, where applicable, the user’s consent for commercial purposes.

5. Retention. Data is kept for the duration of the contractual relationship and, thereafter, for the legally required period (generally 4 years for tax obligations and 5 for commercial documentation). Browsing data is deleted or anonymised within short periods.

6. Recipients. No data is disclosed to third parties, except where required by law or where necessary to deliver the product (payment gateway providers). No international transfers are carried out outside the European Economic Area.

7. User rights. The user may at any time exercise the rights of access, rectification, erasure, objection, restriction of processing and portability by writing to neowellglobal@pm.me, attaching a copy of an identity document. They may also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

8. Security. NeoWellGlobal applies reasonable technical and organisational measures to protect personal data against unauthorised access, loss or destruction.

9. Minors. The site does not collect data from children under 14 years of age. If the user is under 14, the consent of their parents or guardians is required.