Refund Policy

All products offered on neowellglobal.com are digital downloads in PDF format. Due to the nature of these products, once the download link has been sent it is not possible to accept refunds of the amount, except in the cases provided for by the applicable consumer regulations.

1. Right of withdrawal. Pursuant to Article 103.m of the General Law for the Defence of Consumers and Users (Royal Legislative Decree 1/2007), the consumer is not entitled to the right of withdrawal over contracts for the supply of digital content that is not supplied on a tangible medium once performance has begun; therefore, once the file has been sent to the buyer, no refund of the price applies.

2. Purchases on marketplaces. If you have bought a NeoWellGlobal product through Amazon or Etsy, the applicable refund policy is that of the corresponding platform. These platforms manage refunds on their own terms.

3. Download problems. If after the purchase you do not receive the file, the file is corrupted or it does not open correctly, write to us at neowellglobal@pm.me and we will resolve it immediately, including, where appropriate, resending the file or a refund.

4. Payment errors. If a duplicate charge or an unrecognised charge has occurred, contact us and we will process the corresponding refund within a reasonable time.

5. Contact. For any question about refunds, write to us at neowellglobal@pm.me stating the order number or the purchase date.